What was previously only a guess has now been confirmed by our candidates in an extensive survey: they rate their collaboration with recruitment consultancies as positive overall and particularly appreciate the advice they receive.
For our latest survey, we compiled 38 questions on the topic of "recruitment consultancies." The aim was to obtain an up-to-date and comprehensive picture of opinions on the service and image of recruitment consultancies. Over 10,000 candidates took part in this survey. In addition, for the first time, the candidates surveyed were given the opportunity to contribute their wishes, ideal expectations, and personal experiences in dealing and working with recruitment consultancies.
Email remains the top communication channel
With more than two-thirds (67 percent) preferring to be notified by email from their recruitment consultant, the vast majority of respondents still want to be contacted by phone (10 percent). An equal number of candidates do not prefer any of the available communication channels. Only 4 percent and 3 percent of respondents, respectively, would like to receive messages from their recruitment consultant via social business networks or WhatsApp.
Candidates' preferred communication channels
The right time is and remains an individual matter.
Changing jobs is often a step that should not be shouted from the rooftops. If possible, your current employer should not find out about your job search until the new position is secure. The desire for discretion is also reflected in the responses of the candidates surveyed. 28 percent of all respondents would prefer to be contacted by phone after 6 p.m. At 40 percent, the majority stated that their availability by phone varies greatly. Very few candidates prefer to be contacted by phone from morning (before 8 a.m.) to afternoon (until 5 p.m.).
Preferred time to contact candidates
Mr.Daniel Fertl, Head of Research at Senator HR Management GmbH, confirms that it should be clarified individually with each candidate when and how contact should be made:
During the initial interview, ask each candidate how often and by what means they would like to be contacted if you have suitable job offers for them or need to clarify important questions at short notice. Too many calls or emails may put pressure on the candidate, while too little contact can quickly give the impression of neglect. As a recruitment consultant, it should therefore be your top priority to find out what the candidate prefers. This will then form the basis for further cooperation."
About the author
After completing his studies in automotive engineering and industrial engineering, he began his professional career in the automotive industry in the areas of sales, development, and marketing, and also spent a year in Japan with one of the largest automotive suppliers.
He then moved to a world-renowned premium car manufacturer, where he was responsible for product marketing for Japan and South America as well as marketing strategy for North and South America.
In 1994, he decided to become self-employed and founded a personnel consulting firm in Munich, where he has been driving development and expansion for over 20 years. As managing director, his industry focus is naturally on the automotive world as well as mechanical and plant engineering.
His doctorate in the field of aptitude diagnostics ideally complements his areas of expertise, particularly in relation to human resources and management consulting. His dissertation deals with the identification and verification of typical personality traits of engineers and the definition of areas of development for a successful career.
These are scientifically derived and presented in the book "Eignungsdiagnostik im Praxiseinsatz" (Aptitude Diagnostics in Practical Use).
At the same time, he focuses on establishing networks and cooperation models as well as the continuous development of systems and processes in HR consulting.
Over the past 20 years in HR consulting, he has developed several brands that continue to operate successfully on the market today.
