Experts and entrepreneurs alike agree that compliance has become a must. At the same time, it is clear that compliance is subject to constant change and that companies must continuously adapt their compliance management systems to new requirements. It is therefore important to know what challenges lie ahead in terms of compliance and what trends can be expected in the future.
The year 2017 already included two important core topics of compliance:
On the one hand, money laundering, which has been addressed by the implementation of the 4th EU Money Laundering Directive. On the other hand, data protection and the associated challenges, particularly for information security. The EU General Data Protection Regulation (GDPR) came into force in May 2018.
Apart from IT and data security, another focus is the introduction and implementation of business partner checks. "It will be interesting to see to what extent the new ISO 37001 standard can provide impetus for corruption prevention, as well as how the relationship between corporate responsibility, sustainability, and compliance in organizations continues to develop. Ultimately, the measurability of compliance measures will remain important."28
Future compliance must respond more strongly to the expectations of the company's stakeholders. "Customers increasingly want to be able to rely on a clean supply chain. This means that compliance is becoming more important for companies in terms of competitiveness," according to the authors of the study "The Future of Compliance 2017." When asked which stakeholders have the greatest interest in a functioning CMS, customers were mentioned most frequently, at 62 percent.
Against the backdrop of scarce resources—especially in medium-sized companies—the question of an individual, tailor-made CMS is becoming increasingly important. The differences in the respective compliance functions are primarily due to the industry to which the company belongs. Many companies continue to follow IDW PS 980 (auditing standard). This is certainly justified, as it is recognized and also meets the most important requirements for an "effective compliance management system," as required by case law, for example. However, it should be noted that the structure of the IDW auditing standard—especially for companies belonging to a so-called "regulated industry"—must also integrate the requirements of specific regulatory provisions (e.g., Bafin requirements or GMP requirements for pharmaceutical companies).
In our experience, there are still very different views on what compliance means for a company. Many managers still believe that compliance is limited to meeting regulatory requirements. In our opinion, more intensive information and awareness-raising within companies is needed to convey that compliance is much more than that and can make an important contribution to corporate culture. Against this backdrop, we consider the "promotion of a compliance culture" to be one of the most important topics to be mentioned in the context of the future of compliance. Closely linked to this is the communicative aspect, because establishing a compliance culture in a company requires intensive and targeted communication.
The fact that many companies also have other management systems in place—such as quality and/or environmental management systems—makes the idea of integrating a CMS into existing management systems particularly appealing. This is all the more so because it can create synergies and save costs.
28Compliance Trends in 2017, in: Compliance – The Journal for Compliance Officers, February 2017 issue
29 The Future of Compliance 2017 – Challenges and Trends in Compliance Management, in: https://www2.deloitte.com/de/de/pa-ges/audit/articles/future-of-compliance
Studied law and business administration, postgraduate studies leading to a Master of Business Administration (MBA). In-service training to become a European Quality Manager (DGQ), a mediator specializing in business mediation, and a Certified Compliance Manager (TÜV).
Eckart Achauer worked for around 10 years in the international insurance industry in various management positions at a Swiss insurance group (claims department, sales, assistance) before moving into management and management consulting in 1997.
As a consultant and managing director of various consulting firms, Mr. Achauer has specialized in organizational and process optimization as well as the development and implementation of management systems—quality management, risk and compliance management.
Mr. Achauer is responsible for compliance management at HR Consult Group. As part of compliance audits, he analyzes their organizational "compliance fitness," raises awareness and trains management, executives, and employees, and supports companies in setting up and implementing individual compliance management systems. In doing so, he always takes into account the specific risk situation of the companies. Thanks to his many years of experience as a manager and consultant, he is very familiar with the practical challenges of business.
If you want to offer your candidates particularly good services, you need to have a precise understanding of the needs and wishes of your target group and tailor your offering accordingly. To enable you to take this step, the personnel experts at HR Consult Group AG conducted a candidate survey—in which more than 10,000 participants responded—to find out, among other things, which services candidates particularly value.
The top answers come as no surprise: at 93 percent, almost all candidates expect recruitment consultants to provide them with new job offers. Three-quarters of those surveyed assume that their profile will be actively marketed by the recruitment agency and presented to potential employers. A similar number of participants, namely 72 percent, see a personal meeting with a consultant as an integral part of the process. This is primarily about individual service and establishing a basis of trust.
More than half expect an aptitude test/potential analysis.
Coaching and potential analysis follow in fourth and fifth place in the ranking with a total of 52 percent, and aptitude testing with 46 percent. Both methods aim to identify the candidate's strengths and weaknesses and thus potentially identify entirely new professional focuses and career prospects.
"The primary expectations that candidates have of a recruitment consultancy are very clear. We are supposed to help them find a job, and that is precisely our job. However, it is interesting to note that the survey participants apparently attach great importance to personal and individual communication. As recruitment consultants, we very much welcome this, because direct and personal contact allows wishes and goals to be defined more quickly, better, and more clearly. Supplemented by the available analysis methods, we can thus find the right job and the right employer for each applicant very efficiently and accurately," explains Lars Osmers, recruitment consultant at SENATOR.
Many personality traits are examined as part of aptitude testing. The so-called key criteria are particularly important in this context.
The question often arises as to what requirements a candidate must meet in order to successfully fulfill the demands of a position. Or what personality traits are decisive for the success or failure of a job holder. Answers to these questions can be found in the key criteria from aptitude diagnostics.
In contrast to the criteria defined as key criteria for respective positions by supervisors or personnel developers, the key criteria for aptitude diagnostics at HR Consult Group AG are derived from the most significant characteristics of the available comparison group.
The 10 key criteria of a standard or best practice profile are generated from the results of the group itself. These are the criteria that show the least variation. This is where the degree of agreement is highest.
The evaluations of the test results for the various characteristics show different variations (see sample evaluation above), i.e., the range of test results varies from characteristic to characteristic. This is because the test person in a comparison group assesses the individual characteristics differently.
The decisive factor here is that the range/variation of this characteristic is very narrow, meaning that the test person forms an almost identical assessment of this topic and thus agrees with the comparison group that this characteristic is significant for this occupational group in precisely this form. Thus, personality traits with the least dispersion/range become the key criterion for the respective position- or job-specific norm or best practice group.
Key criteria are therefore the most significant. These are checked using the standard deviation values. If the standard deviation is low, the dispersion caused by the values of the various tests is also low. This means that the values are closer to the mean value. This results in a smaller range and therefore a clearer and more significant characteristic, which is referred to as a key criterion.
If a candidate's result falls within the color-coded range, as shown in the example above, the candidate is within the comparison profile. If the result is lower, i.e., to the left of the comparison group's distribution, the candidate has a clearly different assessment of this characteristic than their comparison group. In this case, it should be specifically questioned why the candidate assesses themselves this way. This usually indicates a characteristic with potential for development.
If his result is to the right of the colored range, he rates himself higher than the comparison group in this area, which usually reflects a strength. The percentages listed on the far right show the exact values of the comparison group average, the candidate's value, and the resulting delta, i.e., the exact deviation from the comparison group average.
The key criteria can be sorted according to their degree of significance. Depending on the chosen approach, a number of criteria are then selected and evaluated as key criteria. Various methods are conceivable and can be implemented in a meaningful way:
On the one hand, a fixed number of criteria can be selected, e.g., the first five or ten criteria. On the other hand, a percentage can also be specified so that, for example, 20% of all criteria are considered key criteria with the least variation.
The key insight is that the key criteria for successfully performing a job are self-evident and do not need to be determined through laborious coordination processes with specialist departments and HR.
The next article in our series will focus on the soft skills that are virtually identical among members of a successful professional group.
After completing his studies in automotive engineering and industrial engineering, he began his professional career in the automotive industry in the areas of sales, development, and marketing, and also spent a year in Japan with one of the largest automotive suppliers.
He then moved to a world-renowned premium car manufacturer, where he was responsible for product marketing for Japan and South America as well as marketing strategy for North and South America.
In 1994, he decided to become self-employed and founded a personnel consulting firm in Munich, where he has been driving development and expansion for over 20 years. As managing director, his industry focus is naturally on the automotive world as well as mechanical and plant engineering.
His doctorate in the field of aptitude diagnostics ideally complements his areas of expertise, particularly in relation to human resources and management consulting. His dissertation deals with the identification and verification of typical personality traits of engineers and the definition of areas of development for a successful career.
These are scientifically derived and presented in the book "Eignungsdiagnostik im Praxiseinsatz" (Aptitude Diagnostics in Practical Use).
At the same time, he focuses on establishing networks and cooperation models as well as the continuous development of systems and processes in HR consulting.
Over the past 20 years in HR consulting, he has developed several brands that continue to operate successfully on the market today.
It's back in vogue: appreciation in corporate culture and employee management. However, it's not just about making employees feel good. Appreciative behavior, even toward "hard-nosed" colleagues, leads to higher motivation. But that's not the end of the chain of positive things—it's just the beginning. Those who are motivated are willing to do more. Perhaps working overtime when they would otherwise have hidden behind the rules. Taking less sick leave and voluntarily committing to their company. Thinking for themselves instead of letting others do it for them.
Now, a boss might say that our employees have it good with us. They shouldn't complain, after all, they receive a secure salary every month. But does the workforce see it the same way? It's worth taking a look behind the façade of the employees to see whether their good intentions are being received in the same way.
The reason is quite simple: we are living in a time of demographic change. The baby boomers born between 1960 and 1970 will remain available to the labor market for a good 10 years, and many industries are already experiencing a noticeable shortage of skilled workers. What does this have to do with appreciation? Those who can choose where they work are more likely to choose an employer who shows appreciation for their people. Where the boss recognizes their work, where they can feel the full meaning of praise. Where communication of appreciation is cultivated between managers, employees, and business partners. Where they look forward to walking through the company door again on Monday morning and feel sad on Friday afternoon that their work will now be interrupted for the weekend. Where staff turnover is lower because people feel that they are treated well.
No manager should think that the corporate culture—whether it's "strict" or appreciative—goes unnoticed by the outside world. Many companies are rated by applicants and current employees on internet portals such askununu.de. And word of mouth still counts for a lot, especially in a regional environment. This gives potential employees a realistic picture of what to expect. If it is appealing, the workforce will come running to you. If it is off-putting, you will have to chase after applicants. The degree of appreciation in the corporate culture is a key factor in determining which way the pendulum swings.
Andreas Otterbach is an expert in excellence in human resources and corporate management. His focus is on human resources and organizational development, particularly in the development of an appreciative leadership culture. He also supports specialists and managers in individual coaching sessions.
As a professor of business administration and corporate management at Stuttgart Media University, Andreas Otterbach's research focuses on the success factors of hidden champions, particularly in human resources management. This research provides many insights that can also benefit small and medium-sized enterprises. His book "Führend durch Wertschätzung" (Leading through Appreciation, 2017) provides a good insight into this topic.
Andreas Otterbach is a business trainer and systemic coach, certified by the German Association for Coaching and Training (DVCT). These skills enable him to work with his clients in a very personal and goal-oriented manner.
Further stages in his education include a degree in business administration and a doctorate from the University of Bamberg. He also holds a degree in banking and finance.
Mr. Otterbach supports HR Consult Group AG in the area of "leadership through appreciation." Based on hidden champion research, he helps companies and their managers implement an appreciative corporate and leadership culture. The group of "small global market leaders" demonstrates exceptional characteristics in these core elements, which have also led to extraordinary business success. And our customers benefit from this knowledge!
Candidates are often approached directly by recruitment consultants or companies by phone or via business networks such as Xing or LinkedIn, even if they have not actively applied for a job. The HR experts at HR Consult Group AG wanted to know how candidates feel about this unsolicited contact. They investigated this topic in a survey in which more than 10,000 participants responded. The aim of the study is to get to know the candidates even better in order to tailor the services offered by recruitment consultants as closely as possible to their wishes and needs.
The result is clear: an overwhelming majority of participants (97 percent) agree to be contacted even though the candidate has not actively applied for the position. Of these, 35 percent stated that they only want to be contacted directly in connection with a specific offer.
Only 7 percent want to be contacted exclusively via social media (e.g., Xing and LinkedIn), and a total of 3 percent do not want to be contacted at all.
No prospective candidate wants to spend hours searching job boards or filling out tedious application forms dictated by applicant tracking systems. In comparison, being approached by a recruitment consultant is easy, quick, and very convenient for the candidate. The recruitment consultant makes it easy for the candidate and can position themselves as a friendly supporter and partner. At the same time, the fundamental willingness to change jobs is very high in the current job market, so that personally suggested, attractive offers often lead to a successful placement," explains MIRKO BAHR, recruitment consultant at Senator Executive Search Partners GmbH, commenting on the survey results.
After completing his studies in automotive engineering and industrial engineering, he began his professional career in the automotive industry in the areas of sales, development, and marketing, and also spent a year in Japan with one of the largest automotive suppliers.
He then moved to a world-renowned premium car manufacturer, where he was responsible for product marketing for Japan and South America as well as marketing strategy for North and South America.
In 1994, he decided to become self-employed and founded a personnel consulting firm in Munich, where he has been driving development and expansion for over 20 years. As managing director, his industry focus is naturally on the automotive world as well as mechanical and plant engineering.
His doctorate in the field of aptitude diagnostics ideally complements his areas of expertise, particularly in relation to human resources and management consulting. His dissertation deals with the identification and verification of typical personality traits of engineers and the definition of areas of development for a successful career.
These are scientifically derived and presented in the book "Eignungsdiagnostik im Praxiseinsatz" (Aptitude Diagnostics in Practical Use).
At the same time, he focuses on establishing networks and cooperation models as well as the continuous development of systems and processes in HR consulting.
Over the past 20 years in HR consulting, he has developed several brands that continue to operate successfully on the market today.
